Privacy Policy

Effective Date: 17 July 2026

At Baan Facility Services, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website or engage our services.

Who We Are

Baan Facility Services

Phone: 0451 840 523

Email: info@baanfacilityservices.com.au

Information We Collect

We may collect personal information including:

• Full name

• Email address

• Phone number

• Business or property details

• Service address

• Billing information

• Any information you provide through contact forms, quote requests, emails, or phone calls

We may also automatically collect technical information such as:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics information

How We Collect Your Information

We collect information when you:

• Submit an enquiry through our website

• Request a quote

• Contact us by phone or email

• Book our services

• Subscribe to updates

• Browse our website

Why We Collect Your Information

Your personal information helps us to:

• Respond to enquiries

• Provide quotations

• Deliver our cleaning and facility management services

• Schedule appointments

• Process payments

• Improve our website and customer experience

• Send service updates and important communications

• Comply with legal obligations

Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us understand website traffic and improve website performance. You can disable cookies through your browser settings if you prefer.

Disclosure of Information

We do not sell or rent your personal information.

We may disclose information to trusted third parties only when necessary, including:

• Payment processors

• IT and website service providers

• Professional advisers

• Government authorities where required by law

These providers are required to keep your information secure and confidential.

Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access

• Loss

• Misuse

• Modification

• Disclosure

Although we implement industry-standard security measures, no method of electronic transmission or storage is completely secure.

Access and Correction

You may request access to the personal information we hold about you.

If you believe any information is inaccurate or outdated, please contact us and we will take reasonable steps to correct it.

Marketing Communications

We may occasionally send service updates or promotional information.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our emails.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their individual privacy policies.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Baan Facility Services

Phone: 0451 840 523

Email: info@baanfacilityservices.com.au